PRDs: Helpdesk

Live status for every PRD is on the PRD Register (synced from Plane). This page is the per-feature catalogue.

Ticket Management (TKT)

• PRD-TKT-001 - Helpdesk core (tickets, SLA, agents)

Agent Management (AGT)

• PRD-AGT-001 - Agent manager groups

SLA & Classification (SLA · CAT) - Surface: Back Office

• PRD-SLA-001 - Helpdesk SLA & classification configuration (Back Office)