Onboarding Process

Step-by-step guide to get started with BANA.

Overview

The onboarding process connects your business with VNPAY's ecosystem, enabling sales management, payment processing, and tax compliance.

Onboarding Flow

Steps

Step 0: Agreement

Sales representative and business owner reach agreement on services.

Step 1: Information Entry

Sales enters business information in Sales Connect:

• Business name
• Owner contact details
• Business type and industry
• Address and location
• Tax identification (MST) if available

Step 2: Data Transfer

Information is transferred to Merchant Onboarding (MO) system.

Step 3: Account Creation

MO requests account creation from VNPAY system:

• Business account created
• Initial credentials generated
• Welcome notification sent

Step 4: Notification

VNPAY notifies both the business owner and sales representative:

• Account activation email/SMS
• Login credentials
• Getting started guide

Step 4.1: Setup & Training

Sales representative helps with:

• Initial app/web setup
• Payment method configuration
• Basic training on usage
• First transaction walkthrough

Step 5: Verification

MO completes verification and configures:

• CA (Certificate Authority) setup
• Invoice provider registration
• Tax connection establishment

Step 6: Invoice Sync

CA/Invoice parameters automatically sync to BANA after setup:

• Invoice series configuration
• Tax authority connection
• E-invoice template setup

Step 7: Ready to Use

VNPAY BANA notifies the business owner:

• Invoice functionality active
• Tax declaration ready
• Full system operational

Optimization Opportunity

Process Improvement

Steps 3-4 can potentially be optimized to occur at the time of sales agreement, allowing immediate setup assistance during the initial meeting.

Timeline

Phase	Duration	Activities
Agreement	1 day	Service selection, pricing
Registration	1-2 days	Information entry, verification
Setup	1 day	Account creation, initial config
Training	1-2 days	Usage training, first transactions
Full Activation	2-3 days	Invoice and tax setup

Required Documents

For Individual Business Owners

• Valid ID (CCCD/CMND)
• Business registration (if applicable)
• Tax registration certificate

For Companies

• Business registration certificate
• Tax registration certificate
• Authorized representative ID
• Company seal (if required)

Support Contacts

During onboarding, you can reach:

• Sales Representative: Your assigned AM
• Technical Support: For setup issues
• Customer Service: General inquiries

Next Steps After Onboarding

1. Configure Payment Methods
2. Set Up Products
3. Configure Tax Settings
4. Train Your Staff

Related Documentation

• Getting Started - Quick start guide
• System Overview - Understanding BANA
• Tax Policy - Compliance requirements